Yesterday, a small accounting office with one secretary and about fifty open client files was in trouble. The secretary answered calls, but between delivery date questions, contract copy requests, and urgent invoice demands, half the conversations were lost or delayed. A Tidio review for Arab businesses became relevant because the owner felt technology could help.
What you'll learn
- How Lyro AI works inside Tidio.
- How to connect the tool to your site or product pages.
- Setting smart replies based on existing content.
- Improving reply speed without extra hiring.
- Monitoring bot performance and adjusting to changes.
Prerequisites before you start
- A ready website or product pages.
- Access rights to website settings.
- Clear on-page text (product description, terms of service).
- A Tidio account.
- Valid email to activate account.
- Basic knowledge of plugin integration to a site.
- Plan for common customer questions.
Steps
Step 1: Create an account on Tidio
Open Tidio's website, click Sign Up, and enter your data. This account is your control center.
Step 2: Choose Lyro AI bot
From dashboard, go to Chatbots, select Lyro AI. This bot learns from your pages.
Step 3: Connect Tidio to your site
Copy the Integration code and paste into your Website header. This makes the bot visible to visitors.
Step 4: Teach the bot from pages
In Lyro AI settings, pick product and article pages with information. The bot uses text to craft precise replies.
Step 5: Set default replies
Enter Default reply text for cases without a ready answer, like "We will contact you soon".
Step 6: Test performance
Run chats yourself. Ask typical client questions. See how the bot responds.
Step 7: Enable 24/7 instant replies
In settings, turn on Instant reply so bot works all the time.
Step 8: Monitor analytics
Go to Analytics to review chat totals, duration, and resolution rate without human help.
Step 9: Update content
When prices or terms change, update pages for Lyro AI to stay aligned.
Step 10: Add a new channel
If you have WhatsApp chat or other service, connect with Tidio for unified communication.
Final checklist
- Account activated.
- Lyro AI linked to site.
- Selected pages clear and complete.
- Default replies written.
- Performance tests done.
- Instant reply enabled.
- Analytics monitored.
- Content updates regular.
- Other channels linked.
- Plan for new questions ready.
Common mistakes
- Neglecting page updates — bot replies with outdated info.
- Selecting too few pages — reduces chances of correct answer.
- Not testing replies — leaves service gaps.
FAQ
Does the bot need special training?
No, but it depends on the quality of text in your pages.
Can it reply in two languages?
Yes, if pages are available in both languages.
Does it require high tech skills?
Basic setup is simple, but linking to other systems may need support.
Want to shorten the process?
If you don't have time to do all steps or test integrations, our team can build or embed a similar tool in your company. Send us a short message at https://wa.me/905537323153 to share your situation.